Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days.
Delivery time usually takes 7–15 business days depending on your location. You will receive tracking information once your order has been shipped.
Do you offer worldwide shipping?
Yes, we proudly ship worldwide. Shipping times may vary based on your country and local customs processing.
How can I track my order?
Once your order ships, we will send you a tracking number via email. You can use it to monitor your delivery status at any time.
What is your return policy?
We accept returns within 14 days of delivery for eligible items.
Products must be unused, in original condition, and in original packaging.
To request a return, please contact us atsupport@moodyboutique.org.
What if I receive a damaged or incorrect item?
We’re so sorry if that happens. Please email us within 48 hours of delivery at support@moodyboutique.org with your order number and clear photos of the issue. We will resolve it as quickly as possible.
Can I cancel or change my order?
Orders can only be modified or canceled within 12 hours of placing them. After that, processing begins and changes may not be possible. Please contact us immediately if you need assistance.
Are your products true to size?
Most of our clothing follows standard sizing. We recommend checking the size chart available on each product page before ordering to ensure the best fit.
How do I care for my clothing items?
We recommend gentle washing in cold water and air drying for most garments. Specific care instructions can be found on each product page.
Are your wall decor items easy to install?
Yes. Our canvas art, tapestries, and macramé pieces are lightweight and easy to hang. Installation instructions are provided where needed.
Is my payment information secure?
Absolutely. We use secure, encrypted payment systems to ensure your personal and payment information is fully protected.
Do you restock sold-out items?
Some of our items are limited edition and may not return. If a product is sold out, we recommend subscribing to our newsletter for restock updates.
How can I contact Moody Boutique?
For any questions, concerns, or support, please email us at:
support@moodyboutique.org
Our customer support team is happy to assist you.